Once again thank you for the excellent training.I found the presentation of the high level workflow very helpful. It enabled me to understand the organisational structure, the core duties for each section, the authorising procedure and the work processes required to achieve desired outcomes. This diagrammatic overview is worth more than a 1000 words and helps provide a mental picture of the ‘grand design’.Being able to formulate these concepts in the way in which you did; displayed an ability to empathise with newcomers and empower them to effortlessly connect with the workflow more speedily. If I had not received your information at the time that I did; it would have taken longer for me to process overall procedures.Also highlighting key concepts to manage data processing prevented overload and helped me understand core tasks I need to master in order to establish a baseline of future success.Your assistance has been invaluable.